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Refund policy

Cancellations

To cancel an order, please call us at 201-917-5844.  Cancellation requests cannot be processed by email, chat, or support ticket.

Orders may be canceled before they have shipped and are eligible for a refund minus a 3.5% cancellation fee.

This applies to situations such as:

  • Change of mind
  • Item no longer needed
  • Accidental or duplicate orders
  • Incorrect item or quantity selected
  • Any other customer-initiated reason not caused by the business

Cancellation fee will not apply if you order is affected by a backorder

Once an order has shipped, it can no longer be canceled and will need to follow our standard return policy.
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My Medical Outlet will accept returns on most unopened products within 30 calendar days from the date of purchase. This excludes any battery purchase.

We will not accept returns on any hygienic items.

DO NOT WRITE ON THE PRODUCTS BOX. Items must be returned as received.

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. Your item MUST be in the original packaging.

You may return unopened items within 30 days from the date of purchase with receipt and original packaging for a refund. A 20% returns processing fee along with shipping charge will be subtracted from the original cost and a refund for the difference will be issued except for products from certain manufacturers. There will be a 30% returns processing fee from the following manufacturers: Anodyne, Ardo, Contour, Detecto, Endure, Graham Field, Life Corporation, and Vive.

Batteries are not returnable.

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Please be aware that mask sizes vary, even between the different models by the same manufacturer. Just because you wear a medium mask in one model, do not assume you wear a medium in another. Check with us to be sure!


REPAIRS

Timeframes for repairs may vary. Due to worldwide shortages on parts, manufacturers can take 6 months to repair some units.

***Please note*** 

Repair facilities do not offer timeframes on repairs or updates. When the repair is complete, someone from our team will contact you to confirm your return shipping address before sending the repaired unit back.

Please be advised units are repaired or replaced at the discretion of the manufacturer/ repair facility and repair times may vary depending on availability of parts.

The Customer is responsible for shipping the product back to us under their manufacturer warranty.


Can I return my product? 

- Customer satisfaction is always our goal. If you are unhappy with your order, please email us and we will be happy to help in any way we can. 

 

What is your return policy?

- You will have 30 days to return most new and unopened items with receipt and original packaging. If the return is for an error on our end (incorrect or defective product), we will also pay for the shipping costs. We do not accept returns on any hygienic products.  

 

Where can I send my return to?

- All returns can be sent to the following address:

Medical Supplies

1 Ellis St

Unit 1153

Staten Island NY 10307