Questions:
Do I need a prescription for a machine?
- Yes, a prescription is required for any CPAP, BiPAP or oxygen machine purchase.
How can I manage my subscription?
- Subscriptions can be managed two ways. (1) You can create an account with us. When you log in to your account, you will see a "Manage Subscription" button on your account home page. From there, you can cancel, pause, or edit your subscription. (2) If you do not want to create an account, you can reach out to our customer support team to help you manage your subscription. We can help you make any changes either over the phone, or we can send you a link to your subscription where you can cancel, pause, or edit it yourself.
Can I get my product personalized?
- All customization options are located on the product page.
How do I use discount codes?
- At checkout, there will be an option to place a discount code. Once entered and authorized, your discount will appear.
What are your business hours and how can I get in contact with you?
- Our business hours are Monday - Friday 9am -7pm call our customer support line at 201-917-5844.
You can also email us at infomedicaloutlet@gmail.com.
Please be aware emails can take 24-48 hrs for a response.
CANCELLATIONS:
If you need to change or cancel your order for any reason please call us immediately at 201-917-5844.
Once the order has a tracking number, the order cannot be cancelled.
Order cannot be canceled via email, chat or ticket.
Do I need a prescription to purchase some medical supplies?
- It depends on the product. Some medical supplies require a prescription. If you need assistance please feel free to contact us and we will guide you through the process.
Do you sell used or refurbished equipment?
- Yes we do! We are aware that brand new equipment can be very costly and we do everything we can do offer more affordable alternatives. We offer slightly used, refurbished and demonstrated equipment at a discount. All previously used equipment goes through a vigorous recertification and cleaning process before being offered.
**Please note
Refurbished and Certified Pre-Owned CPAP & BiPAP units can not be linked to My Air App or AirView
Have a question that isn't on here?
- Contact us with any questions you may have and we will be happy to assist you!
Shipping
*During the holiday season delivery times are not guaranteed*
Do you offer worldwide shipping?
- No, we do not. We ship throughout the US and Canada.
When will I receive my order?
- Orders take one business day to process. All orders within the United States will take 7-10 business days to be delivered. All Canadian orders will take 7-16 days. More delivery details will be provided at checkout.
***The dates shown at checkout are estimates.
Can I track my order?
- All tracking information will be provided via email address provided when submitting your order. This is why it is important for you to provide your email to us at checkout.
What shipping carriers do you use?
We ship via USPS, UPS and FedEx when requested.
USPS SHIPPING QUOTES
|
MAIL CLASS |
DELIVERY STANDARD |
CONTACT CUSTOMER SERVICE AFTER |
|
First-Class Mail® |
1-5 business days (not guaranteed) |
5 or more days from the date of mailing |
|
First-Class Package Service® |
1-3 business days (not guaranteed) |
5 or more days from the date of mailing |
|
Priority Mail® |
1, 2, or 3 business days (not guaranteed) |
5 or more days from the date of mailing |
|
Priority Mail Express® |
1-2 calendar days (guaranteed) |
Guaranteed Delivery Date/Time Missed |
|
USPS Retail Ground® |
2-8 business days* (not guaranteed) |
14 or more days from the date of mailing |
|
Package Services:
|
2-8 business days* (not guaranteed) |
14 or more days from the date of mailing |
|
Parcel Select® & Parcel Select Lightweight® |
2-9 business days* (not guaranteed) |
14 or more days from the date of mailing |
|
Periodicals |
3-9 business days* (not guaranteed) |
14 or more days from the date of mailing |
|
USPS Marketing Mail® |
3-10 business days (not guaranteed) |
14 or more days from the date of mailing |
Note: *Except Alaska, Hawaii and US Territories - estimate provided by the postage price calculator.
Returns
My Medical Outlet will accept returns on most unopened products within 30 calendar days from the date of purchase. Order must be returned to our facility within that timeframe.
We will not accept returns on any hygienic items.
To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. Your item MUST be in the original packaging.
A 20% returns processing fee along with shipping charge will be subtracted from the original cost and a refund for the difference will be issued except for products from certain manufacturers. There will be a 30% returns processing fee from the following manufacturers: Anodyne, Ardo, Contour, Detecto, Endure, Graham Field, Life Corporation, and Vive.
My Medical outlet will accept returns on merchandise sold with manufacturing defects within 30 days of purchase. Anything that is found to be defective outside of the 30-day return window will be treated as a RMA repair and will go to the manufacturer for repair.
***Please be aware that any unit exposed to smoke will be sent back to the purchaser without being repaired or replaced as smoking neat unit voids the warranty.
REPAIRS
Timeframes for repairs may vary. Due to worldwide shortages on parts, manufacturers can take 6 months to repair some units.
Repairs for units made by Pari, Veridian or Lumin are handled by the customer with the manufacturer.
CANCELLATIONS:
Orders cannot be canceled via email, chat or ticket.
If you need to change or cancel your order for any reason please call us immediately at 201-917-5844.
Orders are not able to be cancelled once they have shipped already.
Please note any email or ticket will take 24 to 48hrs for a response.
Important Shipping Notes:
- Orders received after 12:00 p.m. EST (Eastern Standard Time) are shipped out on the following business day excluding holidays and weekends.
- Orders placed on Friday after 12:00 p.m. EST or during the weekend are shipped out the following Monday
-
You will be notified of your shipping status through email
That is why it is important to provide us with an email address when checking out - Order processing may take up to a week on certain products
-
*** Please note free shipping does not apply to Contour, Graham Field, Endure or Vive products.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Please be aware that mask sizes vary, even between the different models by the same manufacturer. Just because you wear a medium mask in one model, do not assume you wear a medium in another. Check with us to be sure!
Can I return my product?
- Customer satisfaction is always our goal. If you are unhappy with your order, please email us and we will be happy to help in any way we can.
What is your return policy?
- You will have 30 days to return most new and unopened items with receipt and original packaging. If the return is for an error on our end (incorrect or defective product), we will also pay for the shipping costs. We do not accept returns on any hygienic products.
***Please be aware that any unit exposed to smoke will be sent back to the purchaser without being repaired or replaced as smoking neat unit voids the warranty.
Where can I send my return to?
- All returns can be sent to the following address:
ATT: Returns Department
1 Ellis St